IBM Maximo from an IT Student's POV
Anonymous | TrustRadius Reviewer
July 29, 2016

IBM Maximo from an IT Student's POV

Score 7 out of 10
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Overall Satisfaction with IBM Maximo

IBM Maximo was used as a system for ticketing as Information Technology Helpdesk Supports. We used it as our main source of workflow, allowing us to transfer tickets from one person to other depending on the responsibilities that person has. It was used throughout department and other departments such as maintenance, but we focused on our own department.
  • Easy ticket/device management
  • Easy to matrix and apply problems to those with the proper responsibilities
  • Easy communication
  • Overwhelming UI
  • Small curve of learning at beginning
  • Some features are hard to explain to others
  • Allows efficient workflow from one worker to the other
I have not used any alternatives, IBM Maximo is the only ticketing system I have ever used.
Most definitely Maximo is great for businesses where ticketing is much needed, such as IT, maintenance, project management. It allows a good business-level communication.