IBM Maximo, what else!

IBM Maximo is used in our organization to manage the asset's lifecycle in a cost-effective and efficient way. The water department has been using IBM Maximo for almost 20 years to maintain the infrastructure and facilities of its three main areas of expertise: the waste water management, the clean water management, and the water distribution network. Therefore, IBM Maximo has become the most important software for almost 900 users, such as operators, supervisors, planners, maintenance technicians, storeroom managers/clerks, and reliability engineers. It gives these users a common view of their critical assets and helps them make the right decision at the right time. Field technicians use IBM Maximo Anywhere and IBM Maximo Everyplace to perform their tasks. We also use IBM Maximo Spatial to easily integrate IBM Maximo with our Geographic Information System, and this has greatly improved the way our IBM Maximo users leverage using the maps to create work orders and service requests as well as consulting the assets attributes coming from the GIS, without the need of using two separate systems. Our organization is planning to implement IBM Maximo Application Suite to extend the use of IBM Maximo to manage all kinds of assets ranging from rolling stock, buildings, roads infrastructure to public parks.

As a member of the IT team who implements Maximo and supports the end users, I use the solution on a daily basis to add new features and configure new capabilities such as reports, automation, and access control rules. I use automation scripts to extend IBM Maximo capabilities and adapt it to my users' needs by adding specific business logic such as calculations and field validation or sending emails. I use the application designer to configure the User Interface without writing any line of code and by just dragging and dropping UI components into the screen. I also use a powerful tool integrated into IBM Maximo called the Workflow Designer, which allows me to implement my users' specific business processes, such as work order management, without any coding skills required. The IBM Maximo migration manager tool allows me to easily migrate the configurations from the development environment to the production in just a few minutes. I interact with the users through the IBM Maximo service request application. Users can see and be notified when their requests are updated by our support team.