Item: IBM Process Mining
Rating: 9
Author: Jimesh V Shah

Use Cases and Deployment Scope

We can use IBM Process Mining to examine company processes, prioritise automation initiatives, and enhance processes. The tool will assist in distinguishing between occurrences that are conformant and those that are nonconformant in a given situation.

Pros and Cons

Excellent dashboard representation
enabling process tracking
data visualization feature is effective and informative

costly
BPMN files are required

Most Important Features

visualization
AI based automation
effective in risk management

Return on Investment

Not identified yet

Key Insights

Do you think IBM Process Mining delivers good value for the price?

Yes

Are you happy with IBM Process Mining's feature set?

Yes

Did IBM Process Mining live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Process Mining go as expected?

Yes

Would you buy IBM Process Mining again?

Yes

Other Software Used

Cisco AnyConnect, Couchbase, Crucible, Atlassian Fisheye, Logpickr

Likelihood to Recommend

As an organization, it is feasible to streamline its accounts receivable process significantly with the help of IBM's Artificial Intelligence powered automation and myInvenio's process mining abilities. For novices, it's a good fit because of the simplicity with which it may be used, as well as its utility and functionality.

Support Rating

We received help from the support team initially to understand the basic use cases, it was excellent and informative.

IBM Process Mining Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

yes, we had no prior experience with this tool so.

invaluable tool to improve processes

Overall Satisfaction with IBM Process Mining