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The Best Solution for Unfolding Processes via BPA to Identify Inefficiencies and Bottlenecks when Making Business Decisions
May 30, 2022

The Best Solution for Unfolding Processes via BPA to Identify Inefficiencies and Bottlenecks when Making Business Decisions

Amanda Donaldson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Process Mining

Businesses can never succeed without comprehending the performance of processes. With IBM Process Mining, it is seamless to discover, approve and improve workflows before making decisions.
  • Automate business processes.
  • Track, manage and optimize workflows.
  • Availability of robust backend apps and APIs integration.
  • Infuse AI in business processes which reduce manual tasks.
  • Subscription fee is high.
  • Lack of mobile apps.
  • The vendor hasn’t fully documented all features.
  • IBM Process Mining enables me to identify bottlenecks and resourceful areas by automatically discovering, validating, and improving workflows. That way, it is easy to allocate resources accordingly which improves ROI.
I rate IBM support 10 out of 10 since they have never failed to respond and offer help on all cases that I have ever opened.

Do you think IBM Process Mining delivers good value for the price?

Yes

Are you happy with IBM Process Mining's feature set?

Yes

Did IBM Process Mining live up to sales and marketing promises?

Yes

Did implementation of IBM Process Mining go as expected?

Yes

Would you buy IBM Process Mining again?

Yes

IBM Process Mining is useful in analyzing event log data on external applications and processes. I can’t hesitate to recommend this tool since it reduces manual tasks when mapping processes from documented workflows.