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High potential in the near future
August 13, 2021

High potential in the near future

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Reseller

Overall Satisfaction with IBM Robotic Process Automation

We're using IBM RPA across the whole organization. Our business concept is based on the software and we implement various automation solutions for our customers with it. Therefore, there is not a specific business problem our organization addresses. The biggest project is in the medical area within online prescription.
  • Machine Learning Integration
  • Scripting Function
  • Easy sharing of scripts
  • Training possibilities
  • Bugs because it is still quite new
  • Good customer response

Do you think IBM Robotic Process Automation delivers good value for the price?

Not sure

Are you happy with IBM Robotic Process Automation's feature set?

Yes

Did IBM Robotic Process Automation live up to sales and marketing promises?

Yes

Did implementation of IBM Robotic Process Automation go as expected?

No

Would you buy IBM Robotic Process Automation again?

Yes

IBM RPA is well suited in most automation scenarios. It has a high potential to become the best RPA software on the market, even better than current competitors. However, the training possibilities have to [be] improved drastically. Moreover, the developers should focus on fixing bugs which sometimes make the software hard to use.

IBM Robotic Process Automation Support

The community forum is not that active yet but it is possible to get a response within a day. Support from some employees works very well, however, not all employees.

Using IBM Robotic Process Automation

There are still too many usability bugs which need to be fixed.