Powerful & game changing automation process
September 27, 2022

Powerful & game changing automation process

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Robotic Process Automation

With the growth of our team and organization with more clients needs, IBM Robotic helped my team to automate most of the repetitive work we used to consume too much time doing, automation saved us time and resources, helping us focus more on planning and managing

Pros

  • Automate our support cases using bots
  • Processing our customers ordering
  • Transferring data from one system to the other

Cons

  • Not all our team are trained or skilled for implementation
  • More trainings and support needed
  • Implementation takes time and effort
  • RPA improved our operations efficiency with 60% more
We've integrated RPA with a tool called adam.ai where users can ask questions related to their previous meetings, topics discussions and RPA used these different scenarios from manager requests to answer their questions, RPA integration with UiPath.
40 hours monthly , around 2 hours daily,
The comparison was performed by other coleague

Do you think IBM Robotic Process Automation delivers good value for the price?

Yes

Are you happy with IBM Robotic Process Automation's feature set?

Yes

Did IBM Robotic Process Automation live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Robotic Process Automation go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Robotic Process Automation again?

Yes

We have different clients from different industries, such as education, technology, F&B, health care...etc. We needed a robotic process for each use case of our clients. - In education, we have schools with hundreds of student enrollments that need automation with accuracy. IBM Robotic Process Automation (RPA) eliminated the paper work associated with this case with other clients in technology, and management, the RPA helped us on the meeting management through the automation of the scheduling without taking time of our team time.

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