Item: IBM Robotic Process Automation
Rating: 4
Author: Verified User

Overall Satisfaction with IBM Robotic Process Automation

Use Cases and Deployment Scope

With the growth of our team and organization with more clients needs, IBM Robotic helped my team to automate most of the repetitive work we used to consume too much time doing, automation saved us time and resources, helping us focus more on planning and managing

Pros and Cons

Pros

Automate our support cases using bots
Processing our customers ordering
Transferring data from one system to the other

Cons

Not all our team are trained or skilled for implementation
More trainings and support needed
Implementation takes time and effort

Return on Investment

RPA improved our operations efficiency with 60% more

Alternatives Considered

The comparison was performed by other coleague

Key Insights

Do you think IBM Robotic Process Automation delivers good value for the price?

Yes

Are you happy with IBM Robotic Process Automation's feature set?

Yes

Did IBM Robotic Process Automation live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Robotic Process Automation go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Robotic Process Automation again?

Yes

Other Software Used

Userpilot, Appcues, adam.ai

Likelihood to Recommend

We have different clients from different industries, such as education, technology, F&B, health care...etc. We needed a robotic process for each use case of our clients. - In education, we have schools with hundreds of student enrollments that need automation with accuracy. IBM Robotic Process Automation (RPA) eliminated the paper work associated with this case with other clients in technology, and management, the RPA helped us on the meeting management through the automation of the scheduling without taking time of our team time.

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