My iCIMS Talent Acquisition Software Suite Review
September 09, 2020

My iCIMS Talent Acquisition Software Suite Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

iCIMS Recruit

Overall Satisfaction with iCIMS Talent Acquisition Software Suite

We utilize iCIMS for a few different purposes: CRM, ATS, and HRIS for staffing and corporate. We do not use iCIMS organizationally but instead, we have our Staffing Sales, Recruiting, HR, and Payroll teams. Use of iCIMS as a CRM and HRIS is a stretch but we've made it work. Our purpose in utilizing this for all these teams is to track a candidate across the life cycle, starting with a prospective client to terming an employee (looping them back into the recruiting team).
  • Customization internally
  • Customer service
  • Reporting
  • Executive Dashboard for non-users (able to print/send out automatically - including graphs)
  • Number of attachments
  • Have to call Customer Service each time I need to move a user type
  • A few minor reporting functionalities--love so many aspects of the reporting but have found some gaps along the way
  • Paperless! Hard to put a dollar amount on the ROI of this
  • Efficiency
  • Security
We used StaffSuite years and years ago - moved away from them quickly.
We selected iCIMS because of someone else's previous experience with it.
We've had a great experience with the support team. My complaint is that it's hard to get in touch with someone over the phone at times. Sometimes a conversation would be better than a written ticket. My other complaint is that I can't specify on the ticket the type of urgency the request has--high or low. I can understand though that everyone might think every request is urgent.
Most complaints from all of my users typically are due to a lack of training. My complaints as an admin are fairly minimal. Overall, iCIMS works really well for us. To add a comment about value, I would say we spend a lot of money on iCIMS, which is hard to swallow. Yes, we are choosing to and it brings a lot of value, but I feel it increases all the time.

Do you think iCIMS Talent Cloud delivers good value for the price?

Not sure

Are you happy with iCIMS Talent Cloud's feature set?


Did iCIMS Talent Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of iCIMS Talent Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy iCIMS Talent Cloud again?


Microsoft 365 (formerly Office 365), HireRight, Paychex Flex
Well suited is harder to come up with because it's always easier to think of the negatives, so I'll spend more time here to keep productive but please know, iCIMS works really well for us in so many ways.
Right now where we are finding a little frustration is we implemented iCIMS so many years ago and by a team who doesn't use iCIMS, and we aren't using functionality that maybe we should have been and/or technology updates in general with how we work. We also run into some difficulty in that we use iCIMS for our staffing population (staffing sales, recruiting, staffing HR) and our corporate population. Two very different groups with very different needs. We are working to make things more cross-functional, which goes back to the comment that the implementation we did didn't take into account corporate.

Fields are always problematic, trying to utilize the standard fields so as not to take up too many of our customizations. We are always running up against the field limit (probably our #1 complaint for the entire contract time). Categorizing clients as Active--there is a limit of active clients before reporting is messed up. This is a constant training for our sales team and clean-up for the admins so reporting is intact.

iCIMS Feature Ratings

Job Requisition Management
Company Website Posting
Publish to Social Media
Job Search Site Posting
Customized Application Form
Resume Management
Duplicate Candidate Prevention
Candidate Search
Applicant Tracking
Task Creation and Delegation
Email Templates
User Permissions
Notifications and Alerts