My iCIMS Talent Acquisition Software Suite Review

We've had a great experience with the support team. My complaint is that it's hard to get in touch with someone over the phone at times. Sometimes a conversation would be better than a written ticket. My other complaint is that I can't specify on the ticket the type of urgency the request has--high or low. I can understand though that everyone might think every request is urgent.

Most complaints from all of my users typically are due to a lack of training. My complaints as an admin are fairly minimal. Overall, iCIMS works really well for us. To add a comment about value, I would say we spend a lot of money on iCIMS, which is hard to swallow. Yes, we are choosing to and it brings a lot of value, but I feel it increases all the time.

Well suited is harder to come up with because it's always easier to think of the negatives, so I'll spend more time here to keep productive but please know, iCIMS works really well for us in so many ways.
Right now where we are finding a little frustration is we implemented iCIMS so many years ago and by a team who doesn't use iCIMS, and we aren't using functionality that maybe we should have been and/or technology updates in general with how we work. We also run into some difficulty in that we use iCIMS for our staffing population (staffing sales, recruiting, staffing HR) and our corporate population. Two very different groups with very different needs. We are working to make things more cross-functional, which goes back to the comment that the implementation we did didn't take into account corporate.

Fields are always problematic, trying to utilize the standard fields so as not to take up too many of our customizations. We are always running up against the field limit (probably our #1 complaint for the entire contract time). Categorizing clients as Active--there is a limit of active clients before reporting is messed up. This is a constant training for our sales team and clean-up for the admins so reporting is intact.