Allows you to fit the system to your needs with robust solutions

iCIMS Tech Support responds quickly and keeps you in the loop. You enter tickets through a case tool and can keep track of them there and via email. You can also respond directly to the case via email. With the size of our company/usage, we do still have a Client Success Manager and this has been incredibly helpful in making sure we are continuing to leverage the system and keep up to date with releases. They also have incredible training options for free including options for onsite. The only area I would improve is their iCARE site for finding your own solutions before inputting a ticket.

The robustness of the system can sometimes make it complex, which would be the only downfall. It's not a hop in and you're running it, but does take a bit of training. This is also how we built it and how we designed our dashboards. The more complexities you add, the harder it is for this to be smooth. However, the ability to customize based on the organization is impressive so makes it even more usable.

iCIMS prides itself, and with reason, on being cutting edge and innovative; best in breed. iCIMS is on the front lines of ATS innovation and continues to improve with every release as well as listen to the customers on what is needed. With how busy it is in the HR world, it is necessary to have the system doing the research and improving with time. iCIMS is well suited if you have complex needs as an organization and if you want to cater specific dashboards to different types of users in the system. It's possibly less appropriate if you're incredibly small and don't do much recruiting/onboarding though I'd still find it helpful.