Allows you to fit the system to your needs with robust solutions
September 11, 2020

Allows you to fit the system to your needs with robust solutions

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

iCIMS Recruit

Overall Satisfaction with iCIMS Talent Acquisition Software Suite

iCIMS is used across the entire organization as both applicant tracking, talent pool organization/management, and onboarding. While at any time we might be hiring or onboarding across departments, heavy users include our recruiters and our onboarding specialists. We have also customized dashboards for various teams so they can pull real-time information they need from this system without needing us to pull a report or intervene.
  • Customize to the organization's needs/use
  • Robust reporting
  • Partnerships with major job boards/scraping
  • Workflows/auto-launch efficiencies
  • Scheduling
  • Admin help site (iCARE)
  • Improved organization of candidates, including passive.
  • Ability to pull analytics from ATS.
iCIMS Tech Support responds quickly and keeps you in the loop. You enter tickets through a case tool and can keep track of them there and via email. You can also respond directly to the case via email. With the size of our company/usage, we do still have a Client Success Manager and this has been incredibly helpful in making sure we are continuing to leverage the system and keep up to date with releases. They also have incredible training options for free including options for onsite. The only area I would improve is their iCARE site for finding your own solutions before inputting a ticket.
The robustness of the system can sometimes make it complex, which would be the only downfall. It's not a hop in and you're running it, but does take a bit of training. This is also how we built it and how we designed our dashboards. The more complexities you add, the harder it is for this to be smooth. However, the ability to customize based on the organization is impressive so makes it even more usable.

Do you think iCIMS Talent Cloud delivers good value for the price?


Are you happy with iCIMS Talent Cloud's feature set?


Did iCIMS Talent Cloud live up to sales and marketing promises?


Did implementation of iCIMS Talent Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy iCIMS Talent Cloud again?


iCIMS prides itself, and with reason, on being cutting edge and innovative; best in breed. iCIMS is on the front lines of ATS innovation and continues to improve with every release as well as listen to the customers on what is needed. With how busy it is in the HR world, it is necessary to have the system doing the research and improving with time. iCIMS is well suited if you have complex needs as an organization and if you want to cater specific dashboards to different types of users in the system. It's possibly less appropriate if you're incredibly small and don't do much recruiting/onboarding though I'd still find it helpful.

iCIMS Feature Ratings

Job Requisition Management
Company Website Posting
Publish to Social Media
Job Search Site Posting
Customized Application Form
Resume Management
Duplicate Candidate Prevention
Candidate Search
Applicant Tracking
Task Creation and Delegation
Email Templates
User Permissions
Notifications and Alerts