Item: iCIMS Talent Cloud
Rating: 7
Author: Verified User

Overall Satisfaction with iCIMS Talent Cloud

Use Cases and Deployment Scope

We use iCIMS Talent Cloud for the entire organization from hiring hourly assembly workers through senior executives. We utilize it to standardize the hiring process across the organization as well as to ensure government compliance and that we are meeting all of our goals in the recruitment space. All of the tools in the system help us create a quality candidate experience.

Pros and Cons

Pros

Standard workflows
Reporting tools
Roles-based dashboards

Cons

iForms need to be mobile friendly and not appear to be a form
Text messaging seems to be blocked a lot
Personalized support

Return on Investment

Improved candidate experience
Saved recruiters and HR time on processing new hires
Metrics are easy to pull; everything is searchable
Increased Time to Resolve Issues, customer service time to complete and assign issues is at an all time high

Support Rating

It has changed a lot over time. I would call iCIMS Talent Cloud's current level of support OK but not great. Why? Because it was great and somehow they managed to downgrade that experience over time to the point where it can take up to 2 or more hours to get someone on the phone if you wait on hold, if you ask them to call you back it can take 8 or more hours, and if you just submit a help ticket it can take 2-3 days or more before you issue is addressed. My hope is they get back to the individual level of support again in the future because I should not have to wait 2 days to get something fixed when it is a 10 minute job.

Other Software Used

Qualtrics Employee Experience, Microsoft Power BI

Key Insights

Do you think iCIMS Talent Cloud delivers good value for the price?

Yes

Are you happy with iCIMS Talent Cloud's feature set?

Yes

Did iCIMS Talent Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of iCIMS Talent Cloud go as expected?

Would you buy iCIMS Talent Cloud again?

Yes

Likelihood to Recommend

Now that iCIMS Talent Cloud has Jibe and Offer, it is a well-rounded talent suite. It needs to continue making improvements where all the products work together as a seamless system. I can tell it is bringing in tools as building blocks Simple things like being able to have the system send a text with the offer is a miss right now, but overall it is so much better than what we were doing previously and still best on offer!

iCIMS Feature Ratings

Using iCIMS Talent Cloud

Users and Roles

200 - All of them

Support Headcount Required

1 - HR Operations, Analytical and Systems Admin, Recruitment Marketing, outside the box thinker

Business Processes Supported

Recruiting
Reporting
Advertising

Innovative Uses

Position Management

Future Planned Uses

Interview scoring and rating for hiring decision

Likelihood to Renew

I give this rating because every release something breaks and the customer service response time has drastically fallen

Using iCIMS

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Quick to learn Convenient Feel confident using	Inconsistent

Easy Tasks

Candidate workflow
Offer

Difficult Tasks

Onboarding Development
CRM Data Consistency with Recruit

Mobile Interface Availability and Impressions

Yes - Its as good as any other, iForms dont work well in mobile, the platform doesnt work well in mobile, all other aspects do

Usability

It is user friendly and easy to navigate. I can train a brand new coordinator, a hiring manager, or a seasoned recruiter how to use the system in very little time. It is easy to find the information I need and report on those things that are important to leadership.

Comments

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Easy to configure, easy to use, great candidate experience

Software Version