'iContact' you made easy
November 21, 2013
'iContact' you made easy
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction
- Their sales team very helpful throughout my initial research into choosing this product. They were very insightful and detailed.
- I like how easy it is to use this product versus other large comparable email services. I have yet to have a problem and I am sending a large number of messages.
- When I do have questions about the capabilities, or features, the support team is very easy to reach. They have great training opportunities.
- It is very easy to integrate social media into your messages and bring multiple campaigns together.
- I enjoy seeing the metrics that they provide.
- It would be slightly more affordable to have more contacts at a lower price point, as each tier is different.
- It does seem that there are certain email platforms that either bounce or get marked as spam much more then others. It is difficult to find which ones until you conduct your own research.
- When lists that are marked as spam exceed 0.01 percent, the list is added to a do not mail list. This is frustrating, however this is also a federally enforced metric.
- It saves a lot of time by reaching out to many contacts at once, this allows me to concentrate on other important tasks.
- I am able to get back to customers with questions quicker as I am not spending my time sending out multiple sets of messages.
- It helps to protect your companies IP address to not get marked on do not message lists, which could render all emails useless.
Evaluation and Selection
Yes - I was using Constant Contact and chose to move to IContact.
Better service, easier to use.
- Price
- Product Features
- Product Usability
- Product Reputation
- Positive Sales Experience with the Vendor
- Third-party Reviews
Very happy with my selection.
Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - I do not believe it is needed.
I had a bit of an indepth questions regarding the addition and removal of large lists. They answered the question fully and I knew the next steps that I needed to take. Great support team.
Usability
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Combining with social media
- Importing large Excel lists
- Keeping track of multiple large lists can sometimes be difficult.