Intelligent automation with ignio
May 17, 2021

Intelligent automation with ignio

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ignio AIOps

Enabled our enterprises to transform the reactive and manual IT operations to proactive and autonomous IT operations that isareextremely
reliable, resilient, and agile.
  • SOX compliance automation reporting.
  • Business aware, intelligent command center.
  • Linux patching
  • Seamless integration
  • Useability
  • More out of box reports.
  • 7000 incidents handled by Ignio autonomously on a yearly basis.
  • 105 PD savings per month.
  • 75% noise reduction.
  • 80% autonomous patching.
The implementation team on the ground was very cooperative.

Do you think ignio AIOps delivers good value for the price?


Are you happy with ignio AIOps's feature set?


Did ignio AIOps live up to sales and marketing promises?


Did implementation of ignio AIOps go as expected?


Would you buy ignio AIOps again?


Not used by myself but the Monitoring Team felt it easy to navigate and add new use cases.
Helped in saving efforts initially, then, with time, the intelligence kicked in post-integration with our various monitoring tools. This minimized the alerts coming to the Command Center Team. Enabled automation on key technology across the landscape supported.

Using ignio AIOps

9 - Infrastructure services.
5 - Java skills and people who like to code.
  • Sox compliance.
  • Business aware command centre.
  • Automation across technology stacks.
  • Integrating with various monitoring tools. Its a single source of truth.
  • Creating model based solution for critical applications.
  • Infusing with application and infrastructure.
  • More use cases on infrastructure.
  • More users to automate regular activities.
  • Capacity and demand management.

Evaluating ignio AIOps and Competitors

  • Product Features
Event management

ignio AIOps Implementation

The Digitate Professional Services were very friendly, accountable, and ensured the RoI was delivered.
Yes - Agile based on sprints
Change management was minimal - Since it was for the service that the supplier provided there was not need much. But, for the upcoming scope, which involves my team, I am planning for change management.
  • Security review
  • access issues
  • data for the product to learn from

ignio AIOps Training

We didn't need this as we trained the resources by giving them a hands-on deployment with the Professional Services Team.

Configuring ignio AIOps

Configuration is more complex than trigonometry but the professional services did it well.
Factor in additional costs for the resources, please.
Yes - we have customized the interface extensively - This as per the team is needed in the context of the chosen use case.
Yes - we have added extensive custom code - Yes, we needed to add, as per the reviews, onto the design and the Product Team does not support that.
All the use cases deployed need customization.

ignio AIOps Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No not a support available for us
When we needed ignio to integrate for MFA with our F5 APM

Using ignio AIOps

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • my team found creating rules was simple
  • studio enablement for automation was good
  • Capability on store was wasy to download
  • none at this time

ignio AIOps Reliability

When we had to additional Resource Units as they call it across different locations it was easy
It's an antique URL but the response is fast

Integrating ignio AIOps

It looked easy while the professional services did it as we got it done from them
  • none at this time
  • none at this time
  • none at this time
  • API (e.g. SOAP or REST)
  • AppExchange or similar marketplace
no u have got it all !
Ensure API's was sorted prior to kick-starting the well

Relationship with Digitate

The sales team lagged the technical depth .We escalated and the implementation team on the ground was savvy making it easy for us to decide.
The professional services team was excellent and had the patience to handle numerous questions and concerns.
Be clear that you need to invest in some additional funds prior to kick-starting AIops for change management.

Upgrading ignio AIOps