Image Relay is a one-stop solution for all digital asset management needs.
Updated May 03, 2022
Image Relay is a one-stop solution for all digital asset management needs.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Image Relay
We use Image Relay to manage all of our digital assets, photos, and documents. We have more than 30 employees who use Image Relay to easily search and share our digital files for both internal and external use.
- Massive file storage capabilities with multiple daily backups of data.
- Easy organization and management of files.
- Fast and efficient search capabilities.
- Excellent training and customer service.
- We just started working with Image Relay a month ago. So far, we've encountered no issues that would prompt recommendations for improvements.
- All of the above! Time saved searching....
- Easier to spot and delete duplicate content...
- Faster and simpler sharing...
- Easy to use interface with a quick learning curve ... very intuitive.
- Customer support is unparalleled.
We compared Image Relay to a couple of other digital asset management systems and chose Image Relay based on a strong recommendation from the company that digitized thousands of our archived photos and documents. They noted that many of the features are similar product to product but that Image Relay stood out above the others for its ease of use and excellent customer support.
Do you think Image Relay delivers good value for the price?
Yes
Are you happy with Image Relay's feature set?
Yes
Did Image Relay live up to sales and marketing promises?
Yes
Did implementation of Image Relay go as expected?
Yes
Would you buy Image Relay again?
Yes
Using Image Relay
30 - All aspects - Communications, Development, Event Management, Administration.
3 - Basic understanding of photo and file management, specifically file organization and proper use and entry of metadata - photo descriptions (captions), tags and other searchable data. Other than that, it's pretty intuitive for anyone with basic to moderate computer skills.
- Finding files easily when preparing publications and marketing materials.
- Sharing files with other staff members.
- Sharing files externally - to constituents, media and to respond to public inquiries.
- Preserving our digital files securely and efficiently.
- Still early in our use of Image Relay, but I'm sure we'll find some unexpected bonuses.
- The Collections function - ability to build and share selected photos and files through Collections.
- Remote, on the spot uploads of photos from mobile devices.
- Ability to share photos "on the run" - simply log in on your phone, search, then copy and email the link - I literally did this the first day we were using image relay to share a set of files with a staffer working remotely in another state. In five minutes, I found the files he needed and shared the link via email, all from my iPhone while standing under an awning during a rain shower while I was walking to an event.
Evaluating Image Relay and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
We compared Image Relay to a couple of other digital asset management systems and chose Image Relay based on a strong recommendation from the company that digitized thousands of our archived photos and documents. They noted that many of the features are similar product to product but that Image Relay stood out above the others for its ease of use and excellent customer support.
Nothing, other than perhaps moving faster to review/approve/enter into an agreement.
Image Relay Implementation
- Implemented in-house
Yes - Initial uploading of our digital assets. Introduction to Image Relay/training for our three administrators. Introduction/training to all staff who will be using Image Relay. More detailed training for our Communications staff, who will be assisting in common administrative tasks. Ongoing bulk uploads of more digital assets as we continue to digitize our archived assets.
Change management was minimal
- Organizing assets for initial upload.
Image Relay Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No. Did not consider.
Staff training seminar - very detailed, easy to follow and gave staff a workable introduction to how to use.
Using Image Relay
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Folder Organization
- Searches and refinement of searches
- Sharing files
- Adding Metadata during uploads
- None that I have encountered to date.
Yes - I haven't used it yet, but it appears to be fairly easy, straightforward to use, and I expect we will be using it a lot for staff taking photos with their mobile devices.