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Image Relay brought our digital archives to life
May 03, 2022

Image Relay brought our digital archives to life

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Image Relay

We use Image Relay to organize our digital photo and video archives, which include content that dates back to the founding of our organization in 1899. Before we worked with Image Relay, this content was stored on our network. It took up a ton of space and was difficult for our team to navigate. Image Relay makes it easier for us to sort, search, display, and share decades of our digital assets.
  • We can access our digital files from any location with an internet connection.
  • We can share high-res photo collections with outside parties in just a few clicks.
  • We can search 120 years of photo and video archives by using keywords.
  • The AI tagging terms are too generic to really be helpful to us.
  • When we did our initial upload the system couldn't pull in old dates, so everything has a date of the day it was uploaded. It will be a while before searching by "most recent" works properly.
  • Time saved while searching for assets.
  • "Resurfacing" old assets that were difficult, or impossible, to find.
  • Making our digital archives accessible to a larger portion of our staff.
  • Reducing our need for outside file-sharing services like Dropbox, Google Drive, WeTransfer, etc.
  • Better organization of digital assets moving forward.
Image Relay's share function works similarly to these other products, which worked well enough for us. But Image Relay's share function makes the process of searching for, selecting, and sharing photos fast and seamless. There's also less need to clean out old files and photos. And since you don't need an account to access share links, there's less of a concern that you'll send a link that someone has trouble accessing. The ability to share upload links with people working in the field also makes the process of getting new assets into the database more efficient.
We've found Image Relay to be an intuitive tool that allows users to be as broad or detailed with their searches as needed. We onboarded our staff with one Zoom call to run through how the platform works, and they were able to start using it the next day without issues.
Our implementation team from Image Relay has been knowledgeable and responsive throughout the onboarding process. We haven't experienced many issues to date, but there are help tools built into the platform that enable you to chat with support or troubleshoot problems on your own. The implementation team also shared tips on how to better use the platform so that we could continue to educate our staff after our initial onboarding call.

Do you think Image Relay delivers good value for the price?

Yes

Are you happy with Image Relay's feature set?

Yes

Did Image Relay live up to sales and marketing promises?

Yes

Did implementation of Image Relay go as expected?

Yes

Would you buy Image Relay again?

Yes

When our donors or supporters ask us for historical photos, we use Image Relay to quickly search our archives and share high-res versions with them. Now that our staff is working remotely more often, they can access our digital archives without having to connect to our network via VPN. When we work with agencies to create our annual magazines or fundraising collateral, we can give the agency temporary access to our entire photo archive and let them choose the art that works best. When we want to search for information on our donors or Alumni, Image Relay can search keywords in old PDFs or publications to show us everything that has been written about a subject in our archives. When we host tournaments, we can share collections with all competitors and add photos in real-time that they can use on their social media platforms, expanding our reach.