InsideSales Review
February 08, 2017

InsideSales Review

Andrew Lawrence | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with is used by our sales department to sync with Salesforce for click-to-dial and easy call data tracking and reporting. Some of our team members use Domino lists to easily run through multiple calls very quickly. However, the majority of our team members use the click-to-dial in a one-off fashion for each lead.
  • Click-to-dial
  • Salesforce Integration
  • Easy call data tracking/reporting
  • The click-to-dial often glitches and can slow down the process
  • Increased employee efficieny
  • Better Salesforce tracking and reporting
  • Better sales pipeline management is appropriate when you are looking to make dials easily with Salesforce leads. This cuts down on the time it takes to run through multiple calls and automatically stores data for reporting purposes. Even if you manually log calls in Salesforce, is still better because it tracks other things such as call duration. I can not think of a situation where is not appropriate, however, it does sometimes glitch with the Salesforce integration.