InsideSales - Run away!
February 03, 2017

InsideSales - Run away!

Robert Belton | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with

We wanted InsideSales to be a powerful tool to cut down data entry within our research and development teams, by utilizing the power dialer function and implementing within salesforce to help the teams cut down the time between transitioning through accounts and reading notes/ entering data from calls. This proved to be a huge and cumbersome task which was never fully implemented by their team, and caused all kinds of problems within our instance of salesforce with notes being lost when we switched back to our previous build due to errors from the InsideSales implementation.
  • If their power dialer ended up actually working, then it would be useful. In our experience, it didn't implement into salesforce well but they touted some impressive features like data analytics and identifying peak call times (though this didn't work for us due to our salesforce instance giving them problems).
  • Their support is terrible. Their staff seems to be just as confused as you are as a user with no experience, and isn't at all bashful about admitting that. If they didn't know an answer to a question themselves, they never offered to escalate it, you were better to hang up and try again and hope whoever answers next does know.
  • Horrible waste of time for employees - The employees using this software were subjected to meetings and trials/demos that ultimately led to no results and a waste of time (time is money) for our resources.....
InsideSales seemed like it was the best choice overall, but the implementation time and customer service was horrendous and led us to cancel our agreement with them immediately. I wouldn't recommend this service to anyone, and would point them in the direction of ZoomInfo or InsideView immediately instead. They are miles away from being a company ready to launch , and it seems they didn't care to take that feedback and address any concerns.
InsideSales was a horrible experience for our organization. From broken promises about salesforce integration in a customized instance, to slow and insufficient customer service response and knowledge, this was the single biggest software failure we've ever experienced. The software seems less than ready to be out of beta, and should have been way more developed and tested before promises were made to implement features and functionality that simply didn't work.

The only thing InsideSales did right, was their power dialer system, but that is a tool that is available with most basic phone providers these days.