Insightly Makes Web Based Biz Efficient
April 11, 2017

Insightly Makes Web Based Biz Efficient

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Plus

Overall Satisfaction with Insightly

Insightly was used to inventory, track, and follow-up with customers. It gathered information from our online sales forms and helped track the leads from prospect to customer. All phases of our custom sales cycle were easily created and managed within Insightly including automated tasks and workflows. The automation of emails as well as workflows for each stage of the sales process increased the efficiency of our sales agents.
  • Gathering external information from sources such as email, web forms, DropBox and Google Adwords was much easier than expected.
  • Having Insightly tie these records to the appropriate customer was a huge time saver when reviewing customer records and determining what working in our sales process.
  • With Insightly you can group customers into various phases of the sales process. Slicing customers in groups helped us manage our workloads and focus our time with ease.
  • The only knock on Insightly is that integrating from external data sources that Insightly doesn't currently support isn't that straight forward. If you don't have an in-house IT person I recommend ensuring that Insightly already has integration ready for the various online services you're using today. This can be found here https://www.insightly.com/integrations/
  • Improved efficiency
  • Centralized contact management
  • Streamlined business processes
Insightly improved efficiency by streamlining business processes and pulling in data from multiple sources so agents could view them in one location. It's much more than a centralized contact management system because of the way it manages data from so many different sources. This data can be stored, viewed, and task automated upon in just about any way imaginable.
Insightly had the features we needed at the right price point. The free trial was long enough for us to get comfortable with the system to make an educated decision.
I can only speak from direct experience with a small team of sales agents. We captured leads via our website which piped the customer information into Insightly. Because we captured data points from Adwords and our online form, we could tie that information into Insightly which then helped us group the leads. From there leads would be sliced and diced as needed in an automated fashion as they progressed through the sales funnel.

Insightly Feature Ratings

Customer data management / contact management
9
Workflow management
8
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Interaction tracking
10
Lead management
10
Email marketing
8
Task management
8
Billing and invoicing management
Not Rated
Reporting
7
Forecasting
7
Pipeline visualization
7
Customizable reports
7
Custom fields
9
API for custom integration
9
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social engagement
Not Rated
Not Rated
Mobile access
Not Rated