Insightly
September 17, 2024

Insightly

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Insightly

We use as a CRM, handles accessing contact details, and our interactions with clients.

Pros

  • It provides the basics of CRM system

Cons

  • Past Activities are hard to review for a client. There is no search function if you are looking for a particular item. It is hard to see the history to search. Emails must be clicked on.
  • Attaching emails does not always work
  • The details page in difficult to navigate when you have many custom fields.
  • It is very important that we have an accurate history of a client. Accessing that information is made very difficult by the functionality of Insightly
It is relatively easy to use. Just difficult to get what you want
It is relatively easy to create marketing lists.
I find them superior for what they do.
Insightly does a better job on managing marketing lists

Do you think Insightly delivers good value for the price?

Not sure

Are you happy with Insightly's feature set?

No

Did Insightly live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Insightly go as expected?

Yes

Would you buy Insightly again?

No

I think there are better options.

Insightly Feature Ratings

Customer data management / contact management
Not Rated
Workflow management
Not Rated
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Task management
Not Rated
Reporting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Marketing automation
Not Rated
Not Rated
Mobile access
Not Rated

Comments

More Reviews of Insightly