Amazing User Experience and fluid customer service management
August 14, 2022

Amazing User Experience and fluid customer service management

Monalisa Neves | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

I use Intercom for answering Customer Service queries, as well as inbound and outbound marketing campaigns. I am also structuring a product's user onboarding journey with Intercom.

Pros

  • Customer Service Queries
  • Situational Customer Support
  • Campaign Management
  • Product tours

Cons

  • Customer Support SLAs
  • A Better WhatsApp Integration with self-service options and automated 1st responses.
  • Reduced response times
  • Reduced resolution times
  • Customer Service management
It's pretty straightforward and easy to use. I don't really need to read that many articles and tutorials, although they do have a pretty neat FAQ session and courses.
We use it with other tools, such as our own software, WhatsApp, and Delighted.
I believe Intercom offers and better and less buggy overall user experience.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Fin by Intercom again?

Yes

I think Intercom is the best option for anyone looking into product-led growth strategies, and working with tech products and services in general. I also think it would work with pretty much any customer service necessities, I just happen to mention IT more because we have more specific necessities and we hold CS service providers to a higher standard.

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