Intercom saves the day again
August 31, 2022

Intercom saves the day again

Lauren Lewis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Intercom is one of our main channels where we communicate with our clients for support, onboarding, and sales. We use web chat often, which is a brilliant solution for our clients to contact us quickly. Many of our leads contact us through web chat on our website, and clients find it super easy to use Intercom for quick queries. Intercom's help centre feature is really useful as well. It's easy to use and our clients can navigate the help centre efficiently. I've found Intercom's support team to be very reliable.

Pros

  • Customer support
  • Help Centre
  • Web chat

Cons

  • There can be a delay when closing, replying or assigning a chat
  • Our leads find it easy to contact us on the website
It's very easy to use for support, sales and marketing
We integrate with hubspot and our own website/software. The integrations are pretty seamless.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

It's a great tool for efficient communication with our clients that is easy to use, and interesting to look at. Our team finds it easy to use overall, from customer support to sales and tech support.

Comments

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