Intercom - very good
February 21, 2023

Intercom - very good

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Intercom is used as a support tool and help center platform. Our target market is currently on another timezone and so we needed a way to support and onboard our users without being located within the same timezone as them. The help center and support chat facilitate this.

Pros

  • Support chat
  • Support Center

Cons

  • The compatibility between staging & production environments (e.g. being able to push articles from staging to prod.)
  • Faster customer onboarding
  • Reduced response and resolution times
Very good. Their onboarding experience is great.
We use SSO and it works very well.
Although very different, both products are exceptional on what they do

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

It's well suited to provide self-help content for our users. It's less well suited on providing analytics or metrics & behaviour reports on the users.

Comments

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