Intercom - very good
February 21, 2023
Intercom - very good
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Intercom is used as a support tool and help center platform. Our target market is currently on another timezone and so we needed a way to support and onboard our users without being located within the same timezone as them. The help center and support chat facilitate this.
- Support chat
- Support Center
- The compatibility between staging & production environments (e.g. being able to push articles from staging to prod.)
- Faster customer onboarding
- Reduced response and resolution times
We use SSO and it works very well.
Although very different, both products are exceptional on what they do
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes