Communications now more efficient and user-friendly
May 22, 2023
Communications now more efficient and user-friendly
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Intercom is used as a way of communication for our emails and chats between the partners and guests. It is very beneficial as it is bridging the gap for us to resolve certain cases and issues experienced by the chauffeurs and our passengers. It makes communication easier and more efficient. With this, we are able to see necessary information for the ones who are we are contacting. It also provides links for the booking, profile, and some of the chat information.
- Shows information of the one who sent the chat or message, provides link of the booking and user profile.
- Used as communication via email and chat to resolve cases, queries, booking confirmation, etc.
- There is a way to rate the conversation, which helps us how well we did and what parts we need to develop.
- Sometimes it is loading up pretty slow, making the transactions to be delayed. But I still love it as it is user-friendly.
- Sometimes the chats and emails are scattered and not categorized quickly.
- It would also be best to have other options for the theme of the Intercom, besides the "light" and "dark" color feature.
- Greater customer satisfaction as it helps solving concerns and queries of our partners and users.
- Increased engagement as this makes communication easier and more efficient.
- Increased website lead conversion as they tend to chat or send us an email instead of calling.
Besides that we use Intercom for our customer engagement via chat and email, it is also connected to our phone calls. Every time that a call comes through our phone software, Aircall, it goes straight to our inbox. With this, Intercom shows some necessary links beneficial to us as it shows the profile links and possible booking of the caller.
- Tactic
Tactic is actually for our seating arrangement in our office. It does not fall under the same category as Intercom. We haven't used any other software for our communication with our partners and users as Intercom really plays a big role for all of us. I cannot imagine any other software that would be useful for us besides Intercom.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes