Intercom is a complete software
Updated November 24, 2023

Intercom is a complete software

Érica Barros Torres | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

I use it to send communications and structure onboarding journeys with tours, posts, articles and checklists.I monitor the metrics and constantly update these communications.

Pros

  • checklists and tours
  • segmentations
  • access and user control

Cons

  • editing communications, personalization features, email layout
  • metrics and filters, some period filters are made in the chacklist and do not impact on all the metrics presented, requiring manual export and organization
  • Increased tour completion rates for lead and customer journeys on the platform
  • Increase in email click-through and open rates
The performance is very fluid, the only problem would be the articles which could be more intuitive.
We integrate it with our software to collect information and track accesses and active users, and it works very well.

Do you think Fin by Intercom delivers good value for the price?

Not sure

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Fin by Intercom again?

Yes

Intercom is a very complete tool, with many features and frequent updates and improvements. The outbound functionalities are very diverse.

Fin by Intercom Feature Ratings

Comments

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