Intercom for small start-up enablement function
February 26, 2024
Intercom for small start-up enablement function
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use Intercom for its knowledgebase and support functionality. It addresses our need for a centralized system with access for both our support people and our partners support people as we scale.
I love the automations, the AI functionality and ease of building our knowledge base. It's also been easy to set up and to manage permissions.
I love the automations, the AI functionality and ease of building our knowledge base. It's also been easy to set up and to manage permissions.
Pros
- Ease of adding articles and creating collections
- AI responses
- Ticketing!
- Jira integration
Cons
- My only feedback is making articles and collectiosn easier by connectign to google drive, I need to maintain our documents locally and having to copy and paste and reformat into Intercom is time consuming.
- We are still building out Intecom and our product so I can't comment on this at this time.
we integrate with jira for ticketing
Do you think Fin by Intercom delivers good value for the price?
Yes
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
Yes
Did implementation of Fin by Intercom go as expected?
Yes
Would you buy Fin by Intercom again?
Yes
Comments
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