Intercom: Easy To Use and Feature Rich!
February 26, 2024
Intercom: Easy To Use and Feature Rich!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Intercom has significantly helps our organization scale our CS (customer success) operations. We have streamlined all of our internal operations using the new tool and are grateful to the Intercom's team in supporting our team's growth. The tool is incredibly easy to learn and train on.
- Workflows -> customizing the user experience
- CSAT (customer satisfaction score) -> very easy to collect data and analyze
- Help Center Article creation
- Reporting and analyzing data from the tool is very easy
- The ability to merge conversations would be nice.
- Customizing the survey for CSAT a bit more would be nice.
- Being able to send over survey ratings using the Slack integration where a link to open conversation would be nice.
- A daily CSAT high level overview email would be nice.
- We are still determining ROI on the platform, but so far, it looks to be well worth the funds.
We use it with Slack, but there could be some improvements here. I recommend copying the functionality Supportman offers at a charge and providing this directly to users. This would be an incredible value add.
It's better overall from a learning and stand-up perspective.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes