One stop shop!
October 24, 2024

One stop shop!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We used Intercom via email, SMS, and calling; it's a one-stop shop for us. We had problems like this before, but using Intercom made our lives easier. Since we handle a lot of consumers in our account, this kind of assistance is one we are looking for. It's a life saver!

Pros

  • Co-pilot
  • SMS
  • Call
  • AI assistance.
  • Organize

Cons

  • Adding a macro from our personal bucket would be really helpful.
  • Calling within the thread.
  • Follow up in terms of the organizing the recent messages.
  • Increased volume of messages/inquiry.
  • creating messages and calls is more easier.
  • More conversion of sales.
  • Customer satisfaction at it's finest.
It helps us work proficiently and be productive in our everyday work routine. Having Intercom as a one-stop shop made our lives easier. Customers are happy, and so are we. We received more customer engagement, messages, and inquiries. With that being said, Intercom is a game changer for today's modern era.
It helps us work proficiently and be productive in our everyday work routine. Having Intercom as a one-stop shop made our lives easier. Intercom is a game changer in today's modern era. It's easy to work with our Salesforce and website accounts, having them related to and synced with our tools.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

As I said, it's a one-stop shop; you can't see it from the other tools nowadays. Giving the best assistance, I believe there is always room for improvement, and that is Intercom. I see they have forums and updates for their consumers like us, and it's great because you're giving them information about what's new in your product.

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