To bring your vision into reality.
October 26, 2024
To bring your vision into reality.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
I use it throughout my entire customer journey, both for proactive engagement and for onboarding, service, issues, improvements, and even to manage the sale of additional products. I loved being able to interconnect my entire company because I could link all our departments. Everything became fluid and iterative.
Pros
- Customer Journey.
- Proactive engagements.
- Cross sell.
- Upsell.
- Product onboarding.
Cons
- CRM
- Customer success.
- Big Accounts management.
- Improvement in upsell.
- Churn reduction.
Yes, Intercom offers many integrations, and the best part is its API, which gives us total flexibility for generating reports. We use Intercom alongside other tools in our tech stack, seamlessly integrating them to enhance our workflows, improve communication across platforms, and ensure all our systems work cohesively together. I love this tool omg.
Intercom does an exceptional job of linking my service offerings to customer support. Its proactive support is a significant differentiator among all these competitors, which sets it apart the most. It dramatically enhances customer engagement and streamlines communication between services and support. However, Intercom lacks better journey control for the customer and a dedicated page to manage and add annotations to the customer profile. Enhancing these features would significantly improve customer management and provide deeper insights into customer interactions.
Do you think Fin by Intercom delivers good value for the price?
Not sure
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
Yes
Did implementation of Fin by Intercom go as expected?
Yes
Would you buy Fin by Intercom again?
Yes
Comments
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