Great bit of kit!
December 12, 2024
Great bit of kit!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We primarily rely on Intercom as the central hub for managing sales and support inquiries, ensuring seamless communication with current and prospective clients. It also serves as the primary platform for hosting our documentation. By consolidating these functions, Intercom streamlines our customer-facing operations, enhancing efficiency and improving the overall client experience.
Pros
- Support desk messaging
- Message macros
- Documentation management
- Automations
Cons
- Fin is still little more than a glorified chatbot.
- Lower time to resolution for support inquiries
- Fast response times
- Higher customer satisfaction overall
We are well aware of the possibilities of integrating Intercom with our tools in our stack, but the specifics of our use case mean that it's not really necessary/relevant to us beyond a basic email and call integration.
- Front
Intercom has more polish.
Do you think Fin by Intercom delivers good value for the price?
Yes
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Fin by Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Fin by Intercom again?
Yes
Comments
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