ION's customer support earns my business every time!
April 13, 2016

ION's customer support earns my business every time!

Aneliya Georgieva | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ion interactive

We use ION interactive across the whole organization - from landing pages and micro sites to embedding a short form on our public site. We use it to create landing pages with registration for events as well.
  • I love the support from our account manager. He responds quickly and is extremely helpful. It is extremely rare for a SAAS company to have the same account manager for 4 years.
  • ION is great for interactive content creation. You do not need to be a designer to create elaborate and beautiful experiences.
  • I love the speed to market. That's why we chose ION over our internal IT. I can create and launch new landing pages on the fly, run A/B, MVT tests without having to submit any project requests to IT and wait for approval and estimate of hours and cost involved.
  • I love the fact that they constantly innovate and improve. Learning is a big factor for me and they stay on top with current trends and tricks of the trade. They do a great job with their webinars and tutorials.
  • One feature I wish to see is a change log. It is good to be able to know who made what change and at what time when you have multiple users in the platform.
  • There is a learning curve to it. Don't expect to know everything in the first week of use. You have to learn through practice.
  • One feature they lack is being able to have short forms where people can upload pictures. You can have forms collect customer data, but no images.
  • We have increased employee efficiency by proving a tool that takes less time to deploy new creatives, enables user registration versus manual upload.
  • We have increased conversion rates by serving custom personalized content.
  • We have enabled sales center to capture prospect information when there is an influx of customer calls that cannot all be answered.
I have not used other landing page creation tool, but have compared ION to Optimizely and Adobe Test and Target.
ION is a much more flexible solution than Adobe Test and Target, and is more affordable and comes with free customer support.
ION is great for organizations that need a speedy and creative delivery of landing pages and micro sites. If you are thinking of using ION to build your website, then it really is not designed to serve that purpose.

Ion, by Rock Content Feature Ratings

Content collaboration
Content hub
Forms / Gated content
Embedded CTAs
Content distribution
Content promotion
Content automation
Audience profiling and targeting
Closed-loop tracking and reporting
Content performance analytics
Campaign optimization dashboard

ion interactive Implementation

ION makes the process smooth.
Change management was a big part of the implementation and was well-handled
  • None, everything was smooth