Ion Gets It Done.
June 27, 2018

Ion Gets It Done.

Taylor Bornstein | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ion interactive

We wanted a platform that would enable us to create bespoke interactive content in-house. While we are new customers to Ion the first round of gamified and interactive content we've crafted has been well received both internally and with our customers.

There's a lot to learn in the platform - the user interface isn't necessarily intuitive, but once you learn the ropes it all starts to come together. I also have to say, support for the Ion side has been top notch since the word go. They are always available and willing to work with us to troubleshoot any problem - from complex data migration to advice on what template would work best for a new concept.

I'm excited to see how much of an impact with can make with Ion going forward.
  • The Ion support team - both during implementation and as we've been building experiences - has been exemplary. They are always available, engaged and enthusiastic.
  • One aspect of the platform that we've loved from the beginning is the customized design template that is built into the platform. Our in-house designer particularly loves this feature as it saves her hours of time when it comes to designing individual assets. She can go in and add polish and style without having to start from scratch every time.
  • The metrics are also incredible. You can really examine and analyze them from several different angles. Automation, Content and our business lines each view the metrics from a different perspective so this has been an especially helpful feature.
  • Ion University, while stacked with a wealth of information, is difficult to navigate from a troubleshooting perspective. The tutorial videos are all very helpful, but they are also very long. Sometimes I would want to search for how to address a particular issue I was struggling with and it would be a two-minute segment buried in a 45-minute video.
  • Again, getting back the self-guidance side of things. I think a lot of the tutorials are set up in a way that makes sense to Ion, but not as much to the end user.
  • I think the controls admins use when creating new users could be a bit more straightforward.
  • So far the impact has been positive, but as we are new to the platform that opinion is based on relatively few interactive assets.
  • There hasn't been any negative reactions or impact from Ion as of yet, but as I said before it's still early for us in terms of usage (less than a year).
  • We do really appreciate the level of complexity and customization available in the platform.
SnapApp was a decent platform, but it was a bit limited in what we could do with it and it was challenging from an Eloqua-integration perspective regarding accessing our customers' answers.

One of the things that drew us to Ion versus SnapApp was the advanced metrics and higher-level capability with Eloqua.
Ion is great when you want to create an experience for your customers that is a bit more creative and hands-on. Their quizzes and assessments are particularly interesting, as the many formats make it possible for you to target different audiences with a type of content that will appeal to them.

That said, if you're looking for something very simple - say a survey to push through social channels - I might recommend something more basic that you can get done quick and dirty.

ion, by Rock Content (formerly from ScribbleLive) Feature Ratings

Content hub
9
Forms / Gated content
9
Embedded CTAs
8
Content distribution
9
Content promotion
8
Content automation
9
Audience profiling and targeting
8
Closed-loop tracking and reporting
7
Content performance analytics
8
Campaign optimization dashboard
9