Great for remote teams
August 08, 2024

Great for remote teams

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ISL Light

We primarily use ISL Light for remote tech support and client system maintenance. It has significantly streamlined our support tasks, regardless of the client's location. Additionally, it's excellent for remote access, allowing some team members to work from home efficiently.

Pros

  • Friendly UI
  • Stable connections with minimal lag
  • Robust security

Cons

  • Mobile version needs some improvements
  • Faster issue resolving
  • Higher productivity
  • Higher customer satisfaction
Mobile version needs some more love
While both apps have their strengths, we found ISL Light to be a better fit for our usecase.

Do you think ISL Light delivers good value for the price?

Yes

Are you happy with ISL Light's feature set?

Yes

Did ISL Light live up to sales and marketing promises?

Yes

Did implementation of ISL Light go as expected?

Yes

Would you buy ISL Light again?

Yes

It's excellent for remote support and access, but less suited for mobile-first environments.

ISL Light Feature Ratings

Remote Administration
9.5
Screen sharing
10
File transfer
10
Instant message
9
Secure remote access with Smart Card authentication
8
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
9
Monitoring and Alerts
9
Multi-platform remote control
8

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