Item: ISL Light
Rating: 8
Author: Jo Lambrecht

Overall Satisfaction with ISL Light

Use Cases and Deployment Scope

Because we receive a lot of telephone calls and requests for remote assistance. We settled on ISL Light Online as our primary remote helpdesk tool.
It gives us quick access to remote computers and sufficient tools to help customers quickly.

Pros and Cons

Pros

Quick remote sessions
Easy file copies from and to the customer
Getting hardware computer info remotly

Cons

When copying files to, leave the date of the file intact, instead of chaging it to the date is is copied.
Blocking keyboard and mouse from the remote user

Return on Investment

Remote sessions have brought us closer to the customers, giving faster support when they ask for it.
You can do more 'interventions". We cover approx +400 customers with 2 technicians. You can work hard but having they right tool helps a lot.