Item: isolved
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We have 2 separate companies. I use isolved for our payroll needs and subsequent payroll tax filings.

Pros and Cons

Always accessible. I have never had to wait for a return call. Customer service is always available. Very important on payroll days when immediate help is needed.
Our relationship manager reaches out frequently to make sure all our needs are being met. It is very important to us to have a dedicated contact person and especially one that responds quickly. We have been with larger companies and have had to wait until they return our call.
The software program is very easy to navigate and reports very easy to read.
Employees appreciate having instant access to their payroll details through their computers or phones.

Actually, I don't have any complaints other than they are on EST and we are on PST so we have to make sure we call in our payroll timely. We knew this signing with isolved so this was our choice.

Most Important Features

Customer service accessibility
Friendly and patient service representatives
Easy software navigation

After being with large payroll companies, I find that isolved 's customer service is superior to the larger company's. We have had dedicated service representatives but in time of need, we have had to leave a message and wait for a return call. I can't stress enough that time is of the essence on payroll days so immediate help is my foremost priority.

Customer Service is Everything

Software Version

Modules Used

Overall Satisfaction with isolved

Use Cases and Deployment Scope

Pros and Cons

Most Important Features

Return on Investment

Key Insights

Do you think isolved delivers good value for the price?

Are you happy with isolved's feature set?

Did isolved live up to sales and marketing promises?

Did implementation of isolved go as expected?

Would you buy isolved again?

Likelihood to Recommend

isolved Feature Ratings