Great payroll processing platform. Improving customer service.
November 02, 2021

Great payroll processing platform. Improving customer service.

Cindy Sims | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

iSolved (modern)

Modules Used

  • Payroll

Overall Satisfaction with isolved

We use iSolved for payroll services only. We have 3 main users for payroll with staff logging into to retrieve paystubs only. I would recommend the platform as we have very few issues with payroll. It meets the needs of our organization.

Pros

  • tracking PTO
  • calculating all payroll items in easy to understand methods
  • reporting options

Cons

  • My main concerns are with the customer service. We have a tough time getting responses to questions/concerns and seem to have trouble connecting with a knowledgeable representative. This has improved as recently as this week though. I was able to speak to 2 representatives that understood my questions and are working to find the answers and detail we need.
  • accurate payroll processing
  • accessible reporting
  • We can complete payroll and have it reviewed in a timely fashion.
We are in the process of researching and comparing products.

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

Yes

Did implementation of isolved go as expected?

Yes

Would you buy isolved again?

Yes

I feel the platform is very user-friendly. We run payroll for @ 65 without the need for support. I would love to see the report writer function include instructions (more than the webinars) or become more user-friendly. I have a difficult time generating reports that will populate with the information I need such as a simple census or even a more in-depth payroll data report which we need to provide for our 401(k) and insurance brokers. It seems like there should be a format where we could just drag items and sample the display when creating reports.

isolved Feature Ratings

8.3
Employee demographic data
7
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
10.0
Approval workflow
Not Rated
Balance details
10
Annual carry-forward and encashment
10
9.0
View and generate pay and benefit information
10
Update personal information
7
View job history
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

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