Overall Satisfaction with isolved
We use it for payroll and payroll tax filings.
- Website
- Payroll processing
- Benefit auditing
- Tax filings
- Tax payments
- Customer service
- Accurate payroll
- Tax filings
- Timely tax payments
- I feel like I have wasted a lot of time in dealing with iSolved issues.
- Frustration with tax department
- Frustration with customer service
I did not select isolved. We originally signed up with Amcheck which was fantastic. Then they sold or merged with isolved and things went downhill in our experience.
Do you think isolved delivers good value for the price?
No
Are you happy with isolved's feature set?
No
Did isolved live up to sales and marketing promises?
No
Did implementation of isolved go as expected?
Yes
Would you buy isolved again?
No
isolved Feature Ratings
isolved Support
Pros | Cons |
---|---|
Problems get solved | Slow Resolution Poor followup Less knowledgeable Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
No, I wasn't aware it is available.