isolved does what it needs to do | TrustRadius

Overall Satisfaction with isolved

Use Cases and Deployment Scope

Initially isolved was to handle payroll and Time & Attendance, but we are now utilizing it more and more for HR, compliance tracking, etc.

Pros and Cons

Pros

Dedicated customer service team
A lot of learning opportunities (webinars, learning portal, in person events)
Regular communication of the system offerings, updates, upgrades, etc

Cons

There are so many add-ons that it can be overwhelming to grasp all that's available (or what isn't part of our package)
Some of the new features sound great - but once your implemented, it seems anything new is costly
Customer service is good, but has room for improvement. Communication can lag at busy times of the year (year-end, especially)

Return on Investment

Reduced errors when we had employees move out of state and had to add payroll services for those states
Employee satisfaction for the portal to look up pay stubs, W2's etc
Ease of use for the HR team to see all employee documents in one program

Support Rating

8

Generally, they are very responsive and help solve the issue at hand.

Key Insights

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

Yes

Did implementation of isolved go as expected?

Yes

Would you buy isolved again?

Yes

Likelihood to Recommend

isolved was a good transition for us to have a place to store all employee related documents, training, etc.

isolved Feature Ratings

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