isolved Review
July 24, 2025

isolved Review

Mike Charlton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

iSolved (modern)

Modules Used

  • Payroll
  • Human Resources
  • Benefits Enrollment
  • Time and Attendance
  • Hire
  • Compliance

Overall Satisfaction with isolved

We use isolved as our payroll and HRIS solution. We run our benefits and COBRA tracking through isolved. We use the system for onboarding through offboarding and all employee functions through their employment. The employees clock in and out through the system to track times. This is done through the computer, timeclock or APP. The App is very functional for the employees.

Pros

  • The payroll processing has been a huge benefit in keeping our weekly payroll process on track and accurate.
  • The COBRA services are very beneficial and we do not have to do any tracking. I appreciate this process is no longer on my duty list.
  • I would say the third id probably the timekeeping. The system is effective for daily tracking and timecard review. The access to the time clock is exceptional with multiple access points. The adjustments for additional pay on holidays has been helpful.

Cons

  • Multiple pay rates would be an opportunity. Their solution was not effective for our use and was a challenge to work through.
  • I have not come across any vendor that has a solution for geofencing with rotating IP addresses. This is something we have asked for but not high on their priority list.
  • I do not have a third as we are happy with the system overall.
  • Office labor saving when we transitioned was immediate.
  • Easy platform has made adoption good for all levels of employees.
I have had great response with support requests. Some of my peers have not had the same results, but there has always been a resolution. The support team are friendly and genuinely want to help resolve issues. Response time has been good for my specific requests. Including calls for verifying information when needed.
The system is efficient as we have a payroll clerk at part time and one HR person for our team of 200+ employees. We have not run into issues that need more time dedicated to the process than that. There are others in the office trained as back up if the payroll clerk is out, but the system is easy to process and is not hard to jump in and complete the process.
I used the other platforms in previous companies. isolved was in place when I started here 3 years ago. I found the system effective for the amount of staff we have. In previous roles I worked with larger groups and I am not sure in a restaurant industry or company of 1500 employees isolved is the right fit.

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

Yes

Did implementation of isolved go as expected?

Yes

Would you buy isolved again?

Yes

I feel isolved is well suited for companies with 300 or less employees. In my experience anyway we seem to be running into a few issues that competitors have solutions for. I believe that isolved is good for most industries. I am not sure they would be a good solution for restaurants that need multiple pay rates for employees. There solution for this did not work effectively when we tried to implement it.

isolved Feature Ratings

8.7
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
10
8.8
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
8
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
9.0
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
Not Rated
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Integration with other HR capabilities ()
Not Rated
4.4
Performance plans
6
Performance improvement plans
6
Review status tracking
3
Review reminders
5
Multiple review frequency
2
6.0
Candidate ranking
5
Candidate search
7
8.5
New hire portal
10
Manager tracking tools
7
5.0
Corporate goal setting
5
Individual goal setting
5
Line-of sight-visibility
Not Rated
Performance tracking
5
7.3
Job Requisition Management
9
Company Website Posting
6
Publish to Social Media
6
Job Search Site Posting
9
Applicant Tracking
7
Notifications and Alerts
7

Comments

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