Cisco Jabber - for contact center
January 03, 2017

Cisco Jabber - for contact center

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jabber

Cisco Jabber is actively used in my organization as an instant messaging tool. In an organization such as mine, it helps us to easily communicate with each other or across departments as we are segmented into teams. It allows attachments and sends and receives messages with little or no disruption. You can also opt to have the message pop up on screen. It also has a cool feature where you are able to share your desktop with the person you are talking to. This allows technicians or service personnel to provide technical support without being physically present.
  • Send and receive messages from anyone within the organization - Users are added from the company directory listing, no approval required, instantly start talking with co-workers!
  • Ability to share [your] desktop with other users and collaborate across different departments - ease of collaboration, share your desktop and solve problems in real time. It can be used as a conference tool.
  • Use Jabber externally - our IT department can extend capabilities so that jabber can be used through a VPN. This is essential for managers and other personnel who work from home.
  • Cisco Jabber does not handle offline messages - If a user is offline you may have to resort to using email.
  • Had intermittent issues using the file transfer feature.
  • Increase efficiency.
  • Better collaboration across departments.
  • Allows work from home - Save on expenses and keep connected to the office from any location.
Jabber is managed by the IT department:
- easy to install maintain
- add users from company directory/other programs may rely on external access that compromise security
- restricted access
Cisco Jabber is well suited for large organizations to ease communication between departments. It opens multiple lines of communication as you are able to have a phone conversation while engaging in conversation with support groups. This may not prove useful for organizations that are more fast paced and require hands-on [help], as these conversations can be time-consuming.

Cisco Jabber Feature Ratings

Task Management
Not Rated
Mobile Access
Not Rated
Search
10
Chat
10
Notifications
10
Discussions
10
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Versioning
7
Video files
7
Audio files
7
Document collaboration
8
Access control
10
Advanced security features
8
Integrates with Google Drive
Not Rated
Device sync
Not Rated