Cisco Jabber - for contact center
January 03, 2017
Cisco Jabber - for contact center
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Jabber
Cisco Jabber is actively used in my organization as an instant messaging tool. In an organization such as mine, it helps us to easily communicate with each other or across departments as we are segmented into teams. It allows attachments and sends and receives messages with little or no disruption. You can also opt to have the message pop up on screen. It also has a cool feature where you are able to share your desktop with the person you are talking to. This allows technicians or service personnel to provide technical support without being physically present.
Pros
- Send and receive messages from anyone within the organization - Users are added from the company directory listing, no approval required, instantly start talking with co-workers!
- Ability to share [your] desktop with other users and collaborate across different departments - ease of collaboration, share your desktop and solve problems in real time. It can be used as a conference tool.
- Use Jabber externally - our IT department can extend capabilities so that jabber can be used through a VPN. This is essential for managers and other personnel who work from home.
Cons
- Cisco Jabber does not handle offline messages - If a user is offline you may have to resort to using email.
- Had intermittent issues using the file transfer feature.
- Increase efficiency.
- Better collaboration across departments.
- Allows work from home - Save on expenses and keep connected to the office from any location.
Jabber is managed by the IT department:
- easy to install maintain
- add users from company directory/other programs may rely on external access that compromise security
- restricted access
- easy to install maintain
- add users from company directory/other programs may rely on external access that compromise security
- restricted access
Comments
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