Jabber
April 14, 2020

Jabber

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Jabber

We use Jabber for our users who have to travel frequently. This combined with remote access tools for their computers allows them to work completely from wherever they might be. This helps significantly with business continuity and privacy for end-users so that personal cellular numbers do not need to be used.

Pros

  • Business continuity.
  • Ease of use.
  • Integration.

Cons

  • User data.
  • Internet calling.
  • Cost.
  • Strategic plan.
In this situation, the only alternative was to purchase business mobile phones for the entire department.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

No

Did implementation of Webex App go as expected?

No

Would you buy Webex App again?

Yes

Cisco Firepower NGFW (formerly Sourcefire), Cisco Wireless LAN Controllers
Jabber has been awesome, it was so easy to integrate with our existing Cisco Voice over Internet Protocol system. The user data for the phone works quickly as we connect it with Jabber. Once configured it is just a matter of assigning the license. The end-users love it as do I.

Webex App Feature Ratings

Project Management
9.0
Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
9
Search
Not Rated
Visual planning tools
Not Rated
Communication
9.0
Chat
Not Rated
Notifications
Not Rated
Discussions
Not Rated
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
9
File Sharing & Management
Not Rated
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

Cisco Jabber Support

The support has been simple. It took a small amount of time to get it up and running, since then the only support required was to assign the license and help configure the application for the end-user. This has been a very low maintenance system to support and with a small staff, we need as many of those as possible.

Comments

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