Jama Review from a Jama Power User
July 30, 2019

Jama Review from a Jama Power User

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jama Connect

We use it as our primary requirements management tool for storing any work products related to requirements development. It is used across several departments here. We use it to characterize our requirements deck including rationale documentation and traceability.
  • Traceability
  • Documentation
  • Dependencies
  • System of Record
  • Decision-Making
  • Review Center
  • General UX
  • Report Configuration
  • Feature Request turnaround
  • Jama Documentation
  • "System of Record" as a concept
  • Documentation Control and Maturity
  • Improved communication
  • Too many clicks, not enough UX features that most users expect from contemporary tools
  • Review Center is cludgy
We expect for Jama to be the platform upon which we develop a mature requirements deck and decomposition work. While we have a mature understanding of Jama in terms of its strengths and limitations, which allows us to come up with the configuration we need to have a functional solution, we consistently struggle with the UX aspect, especially for non-regular Jama users like our developers. We are looking into creating a separate publishing platform to push Jama content to allow us to take advantage of Jama as a database and not force it to be full-stack.
I have not used other requirements management tools, but I have chatted with other engineers who have used other systems (MS Office, JIRA, Doors, DNG) and I am pretty happy with Jama. We don't use the collaboration features too extensively (except maybe review center) because we have other communications platforms, but I think if it was more easily integrated with JIRA that would change drastically.
Jama is good for most applications. It is highly configurable which allows for a lot of freedom but relies on the organization to outline their desired process and definition of completion. As a power user, Jama has much of the functionality that we need but is missing a lot of the UX elements that encourage users, particularly new users or users who do not use Jama often, to engage with the tool. Its existing integration platforms are also subpar. Generally speaking, I would encourage other orgs to use Jama but would give them some details as to what challenges or limitations to expect.