Jamf Nation
Updated April 03, 2020

Jamf Nation

Aaron Tillery | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jamf Pro

Jamf Pro is being used for device management and app deployment in a K-12 (primarily) 1:1 environment of MacBook Airs at the high school level and iPads at all other grade levels.
  • MacOS and iOS management and deployment of devices and apps for students and teachers across all grade levels.
  • It allows for quick turn around time if a student breaks their device and needs a replacement during repair, getting students back up and running for classroom activities and assignments.
  • The ability to push scripts to MacOS devices provides tons of possibilities for customization and automation.
  • I would like broader AD support that allow scoping apps, configuration profiles, and policies to OUs inside AD and not just user groups.
  • It has made deploying our Apple devices more streamlined and taken a lot of work off of our IT department allowing for a better zero-touch deployment model.
As far as managing Apple devices there is none better
The support team is top notch and quick to respond.

Do you think Jamf Pro delivers good value for the price?


Are you happy with Jamf Pro's feature set?


Did Jamf Pro live up to sales and marketing promises?


Did implementation of Jamf Pro go as expected?


Would you buy Jamf Pro again?


Great for managing any Apple device

Using Jamf Pro

5000 - The majority are teachers and students who's devices are being managed and IT support staff that manages Jamf.
7 - Basic knowledge of MDM and Apple device support
  • Managing Student Devices
  • Helping to support teacher and other staff devices
  • Patch management for iOS, MacOS, and other apps
  • with being able to deploy scripts there is no limit to what you can do
  • lite inventory managment
Jamf Pro is an invaluable resource that makes day to day tasks much easier

Evaluating Jamf Pro and Competitors

Yes - it replaced AirWatch, because we were needing something more Mac focused that what AirWatch could provide
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Third-party Reviews
wouldn't change a thing

Jamf Pro Implementation

the on-site training and implementation was a huge boon
Yes - it was a 2 day implementation and training by an on-site Jamf Setup Tech
Change management was a minor issue with the implementation
  • setting up local software distribution points

Jamf Pro Training

  • in-person training
our Jump Start tech was top notch
it would be doable if you have some prior MDM knowledge

Configuring Jamf Pro

it is very extensive and provides a lot of options
sync with your AD and your ASM or ABM servers
No - we have not done any customization to the interface
No - we have not done any custom code

Jamf Pro Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
every interaction i have had with support has been exceptional

Using Jamf Pro

Like to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • creation and deployment of policies, config profiles, and apps
  • local software distribution point
Very user friendly

Integrating Jamf Pro

  • Microsoft AD
  • Apple School Manager
  • File import/export
  • Single Signon
  • API (e.g. SOAP or REST)
  • AppExchange or similar marketplace

Upgrading Jamf Pro

Yes - very smooth
  • day one support for the most recent Apple updates