JIRA will track your support tickets
December 11, 2019
JIRA will track your support tickets
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Jira Service Desk
We use it to manage all IT support tickets plus small upcoming events or projects that the team needs to communicate on and involve other teams. Users can enter and update the tickets and everyone included on the ticket is updated when the ticket is updated. The main tickets are ERP, EDI and infrastructure related.
- Ticket Entry.
- E-mail updates.
- Project management.
- Linking tickets.
- It allows us to track issues in place saving time on research.
- Prevents phone calls and e-mail management of tickets.
I was not involved in product selection.
Do you think Jira Service Management delivers good value for the price?
Not sure
Are you happy with Jira Service Management's feature set?
Yes
Did Jira Service Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Jira Service Management go as expected?
I wasn't involved with the implementation phase
Would you buy Jira Service Management again?
Yes