Atlassian really likes to deliver good products - now it's time for a service desk solution
November 20, 2019
Atlassian really likes to deliver good products - now it's time for a service desk solution
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Jira Service Desk
We use JIRA SD to close the gap between the customer and our support team. By converting all emails to JIRA tickets, we can ensure that the customer doesn't need to get involved in the documentation process, which means less re-work to correct fields in the ticket's info.
- Incident documentation.
- Incident management.
- CI management.
- It is a bit hard to use, unlike Snow.
- Customers feel a bit closer to the process, as they can add themselves as "watchers" of their tickets.
Jira SD is between Tivoli and Service Now. In this particular case, we are using JIRA SD as the customer asked us to integrate some things with products he already had, such as Confluence, where he kept all the information we could use.
Do you think Jira Service Management delivers good value for the price?
Yes
Are you happy with Jira Service Management's feature set?
Yes
Did Jira Service Management live up to sales and marketing promises?
Yes
Did implementation of Jira Service Management go as expected?
Yes
Would you buy Jira Service Management again?
Yes