Best project management software.
May 18, 2025

Best project management software.

R PREM KUMAR | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Service Management

In my company, we use Jira for project management. We use it to track work progress, bug tracking, and project management. We use it every day for tracking purposes. Our company follows biweekly sprints to manage project goals, so we use Jira to track sprints and capture goals to complete the objectives of the sprint.

Pros

  • Project management.
  • Sprint tracking.
  • Task progress.

Cons

  • Sometimes the description are not updated properly.
  • Sometimes it takes a bit of time to update the status.
  • Sometimes the jira tasks are not loaded properly.
  • We are able integrate Jira with our softwares successfully without any issues.
  • It has helped a lot in project management.
  • It has also helped in task tracking.
I have given this rating because, in my opinion, I don't see any downsides of Jira until now. We can customise workflows based on the project needs, including task workflows. Jira is very extensible, which is one of its most important features.

Do you think Jira Service Management delivers good value for the price?

Yes

Are you happy with Jira Service Management's feature set?

Yes

Did Jira Service Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jira Service Management go as expected?

I wasn't involved with the implementation phase

Would you buy Jira Service Management again?

Yes

For project management, Jira is one of the best software programs on the market. It is the most widely used software for project management and task tracking. It is also easy to integrate it with other softwares. In our company, we integrate it with Slack to get ticket updates.

Jira Service Management Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Self-service tools
Not Rated
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management ()
Not Rated
Change management
10.0
Change requests repository
10
Service-level management
10

Comments

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