JIRA is the ultimate in issue tracking software
May 23, 2018

JIRA is the ultimate in issue tracking software

Richard Rout | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with JIRA Software

We use JIRA as a project management tool. We use it to manage our backlog of tasks, plan our sprints and organize who works on what. We use their reporting to get metrics on how well the team and individuals are performing. JIRA is used across the entire organization to manage all forms of work.
  • Customized workflows - JIRA can be set up to work for any imaginable workflow.
  • Fine grained account control - roles can be created for any type of user access, giving you full control.
  • Nice looking and easy to use UI.
  • Available in SaaS and self hosted.
  • It can be overwhelming. So many configurations and options can make it difficult to manage.
  • It's among the most expensive in its category. Much cheaper options are available and likely do what you need.
  • If your admin configures things wrong, it can be very difficult to use as a user.
  • Teams are able to organize and work much easier
  • Upper management has great insights into everyone's performance
JIRA is the ultimate in project management software. Nothing else out there comes close to a complete solution that is customization the way you want, and integrates with almost every other application out there.
You can write custom reports, you can set up workflows the way you need, and it's got a nice looking UI to top it off.
JIRA is well suited for companies who need full control over their teams' workflows. If your company has varying teams who work differently and already have a workflow set up in place, JIRA can be configured on an individual team basis to suit your teams' needs.