Easy electronic forms with versatility beyond expectation
July 16, 2021

Easy electronic forms with versatility beyond expectation

Catherine Alekseenko | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with JotForm

We are using JotForm to replace paper forms and to automate approval processes. It is used across the whole organization, anyone can submit a form, and managers approve requests according to their role and authority.
  • Highly customizable; can make a form for almost anything
  • Flexible and forgiving; can make changes at any time
  • Easy to understand and navigate
  • Conditional rules could be made more advanced, which would allow for using fewer rules to achieve the same result, and they would be easier to read
  • Accessing the log of sent emails should be easier and more transparent; it should be possible to search items in it
  • Approval process function still needs a bit of work; need to be able to customize what fields the approvers can and can't see in their inbox
  • Streamlined processes; one-stop shop
  • Less time spent on completing and approving forms
  • All forms in one place; easy to keep track and process
  • Not so positive--it is an additional system that does not integrate with other systems used in the organization

Do you think Jotform delivers good value for the price?


Are you happy with Jotform's feature set?


Did Jotform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jotform go as expected?

I wasn't involved with the implementation phase

Would you buy Jotform again?


  • Easy to start using, even for a beginner, highly customizable, and can be set up in numerous different ways with different looks and functions.
  • Tech support is responsive and helpful; the system is being improved continuously.
  • Interruptions in operation are minor and infrequent; no serious disruptions so far.
No additional strain on IT infrastructure
Quick, helpful and friendly support. They always respond. Some functions that had not been included yet were implemented after we contacted support about them.
And they're seeking feedback and input to improve further.
Great for automating routine operations/interactions, surveys, requests, etc. when we have a user that provides us with information that needs to be collected, communicated, and stored.

Not so great if we need to work with images or collect data for a very complex spreadsheet/calculations/database, or if we need to have a connection between multiple systems.

Jotform Feature Ratings

Survey templates
Custom logo/branding
Changes to live survey
Question design help
Not Rated
Multiple question types
Survey logic flexibility
Response tracking
Not Rated
Data export
Standard reports
Custom reports
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
Not Rated
Not Rated