It Works
January 10, 2022

It Works

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jotform

We use Jotform internally to request new tasks from team members. The tool is far simpler to use than Zendesk, and easily integrates with Slack and other tools (unlike google forms). Also, the collaboration options will be useful as we continue to use Jotform. Best of all, you can try it and get started in minutes! I recommend this platform!
  • creative request forms
  • feedback forms
  • post to slack
  • inbox function (should be a ticket-type system)
  • zendesk integration is confusing
  • should be able to add more users without upgrading to "enterprise"

Do you think Jotform delivers good value for the price?

Yes

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

Yes

Did implementation of Jotform go as expected?

Yes

Would you buy Jotform again?

Yes

It's easy to use. It took me 5 minutes to set it up.
9/10 -- I haven't needed support yet.
This is great for small teams who need a solution quickly.

Jotform Feature Ratings

Survey templates
9
Themes
10
Custom logo/branding
Not Rated
Changes to live survey
10
Question design help
10
Multiple question types
10
Survey logic flexibility
9
Response tracking
8
Data export
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Analytics
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
Not Rated
Compliance
Not Rated