It Works
January 10, 2022

It Works

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jotform

We use Jotform internally to request new tasks from team members. The tool is far simpler to use than Zendesk, and easily integrates with Slack and other tools (unlike google forms). Also, the collaboration options will be useful as we continue to use Jotform. Best of all, you can try it and get started in minutes! I recommend this platform!

Pros

  • creative request forms
  • feedback forms
  • post to slack

Cons

  • inbox function (should be a ticket-type system)
  • zendesk integration is confusing
  • should be able to add more users without upgrading to "enterprise"
  • Return on time

Do you think Jotform delivers good value for the price?

Yes

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

Yes

Did implementation of Jotform go as expected?

Yes

Would you buy Jotform again?

Yes

It's easy to use. It took me 5 minutes to set it up.
9/10 -- I haven't needed support yet.
This is great for small teams who need a solution quickly.

Jotform Feature Ratings

9.5
Survey templates
9
Themes
10
Custom logo/branding
Not Rated
10.0
Changes to live survey
10
Question design help
10
Multiple question types
10
9.0
Survey logic flexibility
9
8.0
Response tracking
8
Data export
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Analytics
Not Rated
Survey Integrations ()
Not Rated
Survey Automation ()
Not Rated
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Not Rated
Access controls
Not Rated
Compliance
Not Rated

Comments

  • Elton Cris | TrustRadius Reviewer
    Elton Cris
    commented 4 years ago
    Thanks for your positive words about Jotform and for recommending us in your review. We really appreciate it. If you still have issues with Jotform's Inbox, please check out our guides here https://www.jotform.com/help/guide-jotform-inbox/. We also have a step by step guide on how to integrate your form with Zendesk https://www.jotform.com/help/691-how-to-integrate-jotform-with-zendesk/. Unfortunately, sub-user accounts were already moved to Enterprise. Only grandfathered accounts have access to this feature. If you need more sub-users, you may consider Enterprise. Feel free to contact us in our Support System via our Support Contact Form here https://www.jotform.com/contact/ if you have more Jotform related questions. We would be happy to help.

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