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Jotform survey use case.
May 23, 2022

Jotform survey use case.

Michael Reardon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jotform

It is great and can be free. Much better than other solutions we've looked at, including expensive premium options.
  • Surveying
  • Offline surveys
  • Forms
  • Slight improvements to the UI possible for ease of use.
  • It has reduced the need for a remote 4G system reducing costs.
It is better then Google Forms for offline usability but ease of design and use is slightly more difficult with Jotform.

Do you think Jotform delivers good value for the price?

Yes

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

Yes

Did implementation of Jotform go as expected?

Yes

Would you buy Jotform again?

Yes

It has a bit of a learning curve but is relatively intuitive.
Not had to use anything other than forums and initial onboarding but all was very good.
We use Jotform for offline kiosk surveying of customers at events for feedback and lead acquisition. It's a little fiddly to make sure everything works offline, but when it's set up it works great and I can't recommend it highly enough. As it can be used offline it is great for places where wifi is not available, as is the case in some exhibition halls.

Jotform Feature Ratings

10.0
Survey templates
10
Themes
10
Custom logo/branding
10
9.0
Changes to live survey
9
Question design help
9
Multiple question types
9
8.0
Survey logic flexibility
8
10.0
Response tracking
10
Data export
10
Standard reports
10
Custom reports
10
Analytics
10
Survey Integrations ()
Not Rated
Survey Automation ()
Not Rated
10.0
Vendor-offered crowdsourcing
10
Respondent restrictions
10
10.0
Access controls
10
Compliance
10