Jotform saves time and money!
April 28, 2022

Jotform saves time and money!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jotform

We use Jotforms for pre-appointment questionnaires for clients of our veterinary clinic. Especially since the start of the pandemic, when we went to curbside services, Jotforms allow a fast and easy way to send forms and receive information. We have it integrated into our systems, so we can easily share the information before and during the appointments. It saves time on the phone with clients and saves lots of paper and toner since we don't have to print out new forms and scan completed ones. We also use Jotforms to capture information for new patients. It saves a lot of time and resources to have the clients complete the information on behalf of the patients in advance of their first appointment.
  • Scalable forms, e.g., choice in a number of answers for single and multiple-choice questions
  • Integrates with systems like Slack to notify team members when a new form is completed
  • Good library of existing forms to see how others are or have used Jotforms
  • The platform is not necessarily intuitive for most users, but with use, it becomes easier to navigate
  • Jotform saves time for our front desk and our technicians in capturing information before appointments
Jotform makes more affordable, customizable, and accessible forms than the other platforms we have tried.

Do you think Jotform delivers good value for the price?

Yes

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

Yes

Did implementation of Jotform go as expected?

Yes

Would you buy Jotform again?

Yes

Slack, Microsoft 365 (formerly Office 365)
The existing templates and examples, user interface, and repository of completed forms make Jotform easy to use and a reliable tool for our business.
I haven't used direct support for Jotform yet, so this is not something I can evaluate.
Jotforms are very good for capturing multiple-choice, single-choice, and short answers. The function may exist, but I haven't found how to use a "skip to question X" in circumstances where the next question does not need to be answered based on the answer to the previous one. When the answers are received, blank questions are skipped, anyway. But, this could be a user-friendly improvement.

Jotform Feature Ratings

Survey templates
7
Themes
8
Custom logo/branding
7
Changes to live survey
10
Question design help
Not Rated
Multiple question types
9
Not Rated
Survey logic flexibility
Not Rated
Response tracking
9
Data export
9
Standard reports
9
Custom reports
8
Analytics
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
10
Compliance
10

Evaluating Jotform and Competitors

Yes - We were using a low-tech printed form to capture the information we now receive from Jotform
  • Price
  • Product Features
  • Product Usability
The usability for the price was the most important factor in choosing Jotform.