Item: Jotform
Rating: 9
Author: Verified User

Overall Satisfaction with Jotform

Use Cases and Deployment Scope

We use Jotforms for pre-appointment questionnaires for clients of our veterinary clinic. Especially since the start of the pandemic, when we went to curbside services, Jotforms allow a fast and easy way to send forms and receive information. We have it integrated into our systems, so we can easily share the information before and during the appointments. It saves time on the phone with clients and saves lots of paper and toner since we don't have to print out new forms and scan completed ones. We also use Jotforms to capture information for new patients. It saves a lot of time and resources to have the clients complete the information on behalf of the patients in advance of their first appointment.

Pros and Cons

Pros

Scalable forms, e.g., choice in a number of answers for single and multiple-choice questions
Integrates with systems like Slack to notify team members when a new form is completed
Good library of existing forms to see how others are or have used Jotforms

Cons

The platform is not necessarily intuitive for most users, but with use, it becomes easier to navigate

Return on Investment

Jotform saves time for our front desk and our technicians in capturing information before appointments

Alternatives Considered

SurveyMonkey and Alchemer (formerly SurveyGizmo)

Jotform makes more affordable, customizable, and accessible forms than the other platforms we have tried.

Key Insights

Do you think Jotform delivers good value for the price?

Yes

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

Yes

Did implementation of Jotform go as expected?

Yes

Would you buy Jotform again?

Yes

Other Software Used

Slack, Microsoft 365 (formerly Office 365)

Usability

The existing templates and examples, user interface, and repository of completed forms make Jotform easy to use and a reliable tool for our business.

Support Rating

I haven't used direct support for Jotform yet, so this is not something I can evaluate.

Likelihood to Recommend

Jotforms are very good for capturing multiple-choice, single-choice, and short answers. The function may exist, but I haven't found how to use a "skip to question X" in circumstances where the next question does not need to be answered based on the answer to the previous one. When the answers are received, blank questions are skipped, anyway. But, this could be a user-friendly improvement.

Jotform Feature Ratings

Evaluating Jotform and Competitors

Products Replaced

Yes - We were using a low-tech printed form to capture the information we now receive from Jotform

Key Differentiators

Price
Product Features
Product Usability

The usability for the price was the most important factor in choosing Jotform.

Comments

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Roneet Shaw
commented 3 years ago
Hello, thank you for taking the time to leave us such a fantastic review! Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that our product has made such a difference and has helped to automate and save your time. Yes, we do have a feature where you can add skip logic using conditions to skip the questions that users don't like to fill. Take a look at this feature here: https://www.jotform.com/features/skip-logic/. This is the guide to explain it in detail: https://www.jotform.com/help/350-how-to-skip-pages-using-conditional-logic/. Please contact us directly using our Support System and fill out our contact form at https://www.jotform.com/contact for any further queries.

Jotform saves time and money!