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JumpTrack is worth a look for most any business making package deliveries.
January 11, 2024

JumpTrack is worth a look for most any business making package deliveries.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with JumpTrack

Routing of deliveries for multiple drivers allows more efficient operation. Easily transfer from one driver to another for load management. Using routing optimization, the driver uses the technology to arrange deliveries in the most efficient manner. We were one of the first users when introduced.
  • Route optimization.
  • Efficient delivery of product.
  • Confirmation of delivery with receiver signatures.
  • Easily transfer packages from one route to another.
  • Support
  • Add scan on scan off packages that was in an earlier version.
  • Improved effendis.
  • Cost continues to rise so the cost is a negative.
  • Driver accountability with time between each delivery recorded.
N/A

Do you think JumpTrack delivers good value for the price?

Yes

Are you happy with JumpTrack's feature set?

Yes

Did JumpTrack live up to sales and marketing promises?

Yes

Did implementation of JumpTrack go as expected?

Yes

Would you buy JumpTrack again?

Yes

The Office Products industry works very well for delivery management.

Using JumpTrack

3 - Warehouse and Delivery Staff.
2 - Basic computer skills.
  • Delivery Optimization.
  • Driver Accountability.
  • Customer verification of delivery.
  • Customer verification of deliveries when called noting the delivery was not received.
  • N/A

JumpTrack Support

The support during our years of Route Track through Jump Track was poor.
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Regular support was already too expensive.
Yes - In most cases.
The product was down, and they assisted in getting the problem resolved so drivers could get out.

Using JumpTrack

Support has been poor over the years, but generally, the software works.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Convenient
Inconsistent
Feel nervous using
Lots to learn
  • Routing
  • Customer signatures.
  • Manifest generation.
  • Initial setup required significant assistance.
Yes, but I don't use it