JumpTrack is useful because it helps keep track of client hardware and delivery dates.
JumpTrack is useful because it helps keep track of client hardware and delivery dates. It helps my admin team and tech team be able to let …
Overview
What is JumpTrack?
JumpTrack® Proof-of-Delivery (POD) system speeds up the delivery process by helping dealers plan, capture, and track deliveries. The mobile friendly solution is used to reduce fuel costs, minimize driver errors, and save time with route optimization.
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What is JumpTrack?
JumpTrack® Proof-of-Delivery (POD) system speeds up the delivery process by helping dealers plan, capture, and track deliveries. The mobile friendly solution is used to reduce fuel costs, minimize driver errors, and save time with route optimization.
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is JumpTrack?
JumpTrack® Proof-of-Delivery (POD) is software that streamlines the delivery process. This software replaces paper-based systems with electronic manifests lists and signature capture to accelerate next-day delivery process and leverage real-time data sharing to help plan, capture, and track deliveries.
The vendor states that with even with one truck, JumpTrack can increasing delivery capacity without adding additional fleet.
Reporting
Visibility
The vendor states that with even with one truck, JumpTrack can increasing delivery capacity without adding additional fleet.
Efficiency
• Integrates with ECI ERP to reduce paperwork and manual data entry
• Improves customer service with increased access to POD information
• Scans packages going in and out of the truck to reduce costly errors
Reporting
• Displays reports on all travel and stop times
• Flags drivers for longer than expected times for accountability
Visibility
• Locates drivers in real-time with GPS tracking
• Displays truck routes and stop orders with a live map
JumpTrack Screenshots
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JumpTrack Competitors
JumpTrack Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
JumpTrack® Proof-of-Delivery (POD) system speeds up the delivery process by helping dealers plan, capture, and track deliveries. The mobile friendly solution is used to reduce fuel costs, minimize driver errors, and save time with route optimization.
Reviewers rate Usability highest, with a score of 7.6.
The most common users of JumpTrack are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found JumpTrack to be invaluable when tracking deliveries, as it allows them to provide proof of delivery with signatures and geocodes. The real-time tracking feature enables businesses to monitor orders in transit efficiently, leading to streamlined delivery processes. Additionally, the tool's user-friendly interface offers all necessary information for confirming deliveries promptly.
JumpTrack aids companies in managing manifests and optimizing delivery routes by assisting in tracking drivers. With features like status updates and photo capture for delivery confirmation, businesses can enhance their operational efficiency. Customers benefit from viewing proof of delivery that includes signatures, photos, and geocodes, which adds transparency and accountability to the delivery process.
Efficient Route Management: Users have praised the system for its intuitive interface that allows them to easily load routes for drivers, make edits on-the-go without needing to restart, ultimately saving valuable time and significantly improving operational efficiency.
Accurate Proof of Deliveries: The feature providing proof of deliveries has been lauded for its precision in displaying location drop-off details and confirming boxes delivered. This accuracy enhances transparency with customers, leading to increased satisfaction and trust in the delivery process.
Digital Delivery Confirmation: Reviewers appreciate the convenience of digital proof of delivery, which includes capturing signatures upon completion. This feature streamlines operations by allowing quick access to detailed delivery proofs when needed.
Route Optimization Challenges: Users have mentioned issues with route optimization, noting that it often requires daily human input for accuracy and separate logins if not optimizing routes, as well as limited support due to third-party involvement.
User Interface and Functionality Issues: Reviewers have highlighted various functionality concerns such as the inability to reopen signed invoices or redeliver items, difficulties in editing completed deliveries, and creating new users without email addresses.
Login and Session Management Problems: Some users have expressed frustration with frequent logouts requiring multiple logins throughout the day, short session timeouts causing inconvenience, and the need to constantly switch between different deliveries leading to workflow interruptions.
Attribute Ratings
Reviews
(1-25 of 26)Companies can't remove reviews or game the system. Here's why
- It lets me track orders and check on delivery dates
- It lets me tell our clients when they can expect their orders
- It lets me tell our techs when to expect orders
- The mobile app is hard to use.
- The login page is confusing.
May 10, 2024
The visibility JumpTrack provides allows for less of my time being taken up by tracking deliveries.
- Finding proof of deliveries
- Integration with our back end software
- Some GPS data is available in almost real time
- Support is lacking and finding information is very difficult. Actual issues are rarely resolved or followed up on.
- If a delivery does not sync properly the data is permanently stuck and all further delivery information is lost. The app then needs to have it's data and cache erased to restore functionality. This is a major bug that needs to be fixed.
- Automated POD email function is too time consuming to setup. When an email is added to one master account number there needs to be an option to populate that information to all sub accounts.
- Report function needs improvement. The 'Planned vs Actual' and 'Delivery Efficiency' reports each do things that overlap, but a single report with selectable options for needed data would be much more user friendly. Currently to get the data needed I have to run both reports then copy/paste the data I want into a third spreadsheet.
- Map feature on the app sometimes works well - IF the accounts are all formatted the same. If there is a suite number in the address it does not.
- When changes are made to the delivery manifest through DDMS those changes do not automatically update Jumptrack, it has to be done manually.
April 15, 2024
JumpTrack has happened make my job easier
- Tracking the drivers
- Putting the signature on the invoice
- Easy to load a routes for the drivers
- Able to edit the route without having to delete and restart
- nothing I can think of right now
March 11, 2024
I'm loving JumpTrack!
- Provides proof of deliveries
- Accurate location drop off
- show the boxes we delivered
- Honestly I love it doesn't need any improvement
January 25, 2024
JumpTrack is amazing!
- confirms deliveries
- provides a visual aid for end users on the deliveries
- gives us the details we need to communicate effectively with our Customers
January 25, 2024
JumpTrack
- Provides historical data for staff to ensure customer receives proper service
- Allows the drivers to sort their route and essentially have a map to each location
- Its connection with DDMS has become much more stable and easier to use once we moved to DDMSPLUS
- Allow for customers(us) the option to download a years worth of data to then store if for audit purposes
- Continue to work on accuracy of the trips functionality
- Simplify the adding of manifests manually
January 24, 2024
Pros and Cons with room to improve.
- Digital Proof of Delivery - makes it easier to send to a customer when requested.
- Route optimization - once setup, this allows my drivers to utilize google maps to find new or seldom seen customers and to switch routes with ease.
- Route optimization is not always available or working.
- Customer addresses are not always found in google maps.
- Does not have the ability to reopen a signed invoice.
- Does not have the ability to "redeliver" if items are missing.
- Route optimization often needs (every day) human input to make it right.
- Route tracking does not update often enough to show accurate driving route. Will show straight line from one point to another if it misses some time between gps points.
January 24, 2024
JumpTrack has been great to have in our toolbox
- Capturing signatures for completed deliveries
- The ability to locate and provide proof of deliveries quickly
- The ability to capture a picture of the delivery and being able to provide the picture with the proof of delivery.
- The GPS can provide directions to the next stop without having to enter addresses
- I would like to have the ability to take multiple pictures when making a delivery instead of just one.
January 16, 2024
Amaze Balls
- easy to read
- real time
- easy signature
- I wish when typing in the number you could use enter to find the number
January 16, 2024
JumpTrack
- GPS for where the driver is currently at
- Date, time, of delivery along with customers acct and invoice numbers
- Photo Confirmations are very helpful
- Logged out of JumpTrack website far too quickly, continually having to log back in multiple times a day. Bothersome to others in our office as well.
January 11, 2024
Highly recommend JumpTrack.
- Track delivery.
- Able to enter credit pickups.
- See actual time of completion of delivery.
- I haven't discovered any negatives.
- Route optimization.
- Efficient delivery of product.
- Confirmation of delivery with receiver signatures.
- Easily transfer packages from one route to another.
- Support
- Add scan on scan off packages that was in an earlier version.
January 11, 2024
We love JumpTrack!
- Trip Status - Seeing overview of driver's route.
- Geocode - Exact location of delivery.
- Photo
- Ability to edit already completed delivery.
- Ability to create new user without email address.
November 22, 2023
All That You Will Need
- Track driver stops
- Track who signed for order
- Ability to attach pictures for deliveries
- Switching from different deliveries
November 02, 2023
JumpTrack Helps Us with Efficacy and Proof of Delivery
- Updating us and our customers when a delivery has been made
- Allows us to track our driver's progress on their routes
- Verify items have been delivered with pictures when there is an item in question
- Not duplicating sites when the spelling is slightly different
- Allow us to remove old delivery sites that were created by importing errors
- Increase the amount of time before the website kicks you out
October 31, 2023
Interactive map tracking with JumpTrack
- Driver Location
- Proof of delivery
- Tracking deliveries
- Approximate time a delivery will arrive
- For the features I use JumpTrack does an excellent job. I'm not sure how it could improve.
October 25, 2023
Delivery tracking made easy!
- Route flow.
- Package count information.
- Delivery stop notification.
- JumpTrack map.
- Flow due to map issues.
October 20, 2023
Used and enjoy very much
- Loading
- Organization
- Speed
October 20, 2023
JumpTrack : Best delivery software I have used so far!
- Provide detailed delivery information
- Track driver in real time and manage route.
- Store delivery and POD information.
- Would like to see the ability to send POD's from the app directly to customers
October 20, 2023
JumpTrack POD working well
- digital delivery manifest
- proof of delivery capture
- reducing paper
- allowing to easily modify a delivery route once the driver has left
- If using route optimization and not optimization it is 2 separate logins to the same site.
- optimization is done by a 3rd party so support there is a little slim
October 19, 2023
Why we use JumpTrack
- captures signature
- routes stops
- Can be Glitchy
- No way to remove delivery driver. Have to uninstall app in order for new delivery driver to use.
October 18, 2023
JUMP into full integration to keep your team on TRACK!
- Recording Signatures and Names of Receivers
- Organizing multiple packages for one stop easily
- Tracking Drivers Throughout the Day
- Transferring deliveries from DDMS Plus to JumpTrack doesn't allow for any mistakes. You can only transfer once and if you select the wrong transfer location its all over.
- I believe adding stops for non customers is difficult. We found a work around but our drivers pickup from our printers, non profits we donate to etc.
- We often have trouble with JumpTrack not being able to reach the server. It's very frustrating on a busy morning when we can't save package counts etc.
October 18, 2023
For ease of data transfer and POD automation, there is no other option in the ECI environment.
- moves information back and forth between other ECI products well
- doesn't require on-prem server
- work with iOS and Android devices.
- Not a truck monitoring platform - we have to use separate provider for that
- Not made to cross-pollinate outside ECI's environment
- Need to have a working company email for every user and driver.
October 18, 2023
JumpTrack Allows You To Get A Jump On The Competition
- signature capture
- proof of delivery searches
- ability to organize the delivery order of our deliveries
- session timeout is incredibly short
- unable to edit customer address after the delivery has been created. you need to delete it and create a new delivery
October 18, 2023
JumpTrack review
- capture signatures
- track drivers
- see route on map
- see what deliveries have been made or missing
- Needs an overall update
- needs to update the UI
- Needs an easier app on the tablet